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Get to know Robotic Process Automation (RPA)

Robotic process automation is winning hearts and minds, but is it good for your business in the long-run? Read this article to decide for yourself. Introduction Robotic process automation is a type of business process automation technology based on the use of software...

What is Agile Codeless?

Agile Codeless is transforming how businesses create the applications they need to service their business models.  Find out why it’s so different to what’s come before. About Agile Codeless is a software development life-Cycle *(SDLC) approach that...

Wireframing

How is live wireframing transforming the pace of enterprise software developments? About Wireframing is something quite new. A wireframe is a visual representation and skeletal framework of a web application. Wireframes are used to help applications designers, users...

What is a data-driven culture?

Introduction Organizations want to maximize the value of their data by using it to make business decisions. When organizations shape their management approach to use data every day to make decisions, they are often described as operating a data-driven culture. Market...

Enterprise Software Explained

About Enterprise software describes the software layer of an enterprise computing platform used by business organizations to process data. It is primarily associated with software applications operated by users and stakeholders of an enterprise to process data....

What is a Customer Database?

What are you missing if you don’t have a customer database? About A customer database is a key data repository used by companies to manage their customer associated data. Coupled with the need to harvest value from customer data, companies now need to govern...

What is Customer Data Integration?

If you don’t have a Customer Data Integration solution in your business, then you’re missing out. Find out why. Customer Data Integration (CDI) is the process of consolidating and then properly managing information about your customers from all available...

What is Customer Experience?

Read this article to learn about customer experience and how it helps to drive your business success About Customer Experience CX is a term used to describe the relationship a customer has with a business. It refers to the total of all experiences the customer has...

Change Management Software

IF YOU WERE WONDERING IF SOFTWARE EXISTS FOR CHANGE MANAGEMENT TEAMS, THE ANSWER IS YES. Introduction What is Change Management? The term Change Management describes all approaches to making organizational change not limited to the preparation, execution, support,...

What is Customer Experience Strategy?

Introduction A Customer Experience Strategy is a plan of action designed by an organizational management team to achieve a customer experience that goes above and beyond that of its competitive rivals. Purpose The formation of a strategy is a necessary element of...

Customer Experience Management

About Customer Experience Management (CEM) is a term used to describe the operational management of systems and processes used for the purpose of building and maintaining relationships a business has with its customers. Analyst firm Gartner defines CEM as: The...

What is Customer Data Analytics?

About Customer Data Analytics is the application of computer data harvesting, processing and analysis to source insights on customers. Purpose The ability of an enterprise to determine its customer value is influenced largely on its ability to understand the data it...

What is a Customer Database?

Customer Database About A customer database is a key data repository used by companies to manage their customer associated data. Coupled with the need to harvest value from customer data, companies now need to govern data well to prevent data loss, and the quality...

What Is Customer Data Management?

About Customer Data Management is the discipline of managing the value of customer data. Coupled with the application of customer data to make informed decisions, customer data management is employed by companies to improve their customer experience and maximize...

Customer Experience

What is Customer Experience and why does it matter? About Customer Experience is a term used to describe the relationship a customer has with a business. It refers to the total of all experiences the customer has with the business, based on all interactions and...

What is Customer Data Science?

Customer Data Science is the business discipline of using data to develop an appreciation of customers, their challenges, touch-points, buying preferences, behaviors and metrics. It is an aspect of Customer Experience. Without doubt, business leaders see it as an...