Unveiling Diversity: Uncovering Insights from a London DEI Event

Topic: diversity, equity and inclusion Unveiling Diversity: Uncovering Insights from a London DEI Event } 6 minute read By Erica Birtles In today’s dynamic landscape, fostering diversity, equity, and inclusion isn’t just a moral imperative; it’s a...

The Home Working Revolution

6-minute read The advantages to your business of moving to a flexible home workforce—and the mid-term challenges facing talent leaders in 2021 How a Pandemic Changed the World of Work COVID-19 proved to be an unstoppable juggernaut in 2020 and the lock-down measures...

Data Integration

What is Data Integration? Introduction Data Integration is a term used to describe a collection of methods, tools and technologies used to connect more than one data source together, normally for the purpose of sharing, consuming or serving information. The data...

What is Data Management?

Data Management remains a major hurdle to organizations striving to create a data-driven culture. Find out why. Introduction Data management (DM) consists of the practices, architectural techniques, and tools for achieving consistent access to and delivery of data...

What is an iPaaS?

It’s a global enterprise software market that reportedly going to be worth US$10.2 billion by 2023. So what is iPaaS and where did it come from? Introduction Integration Platform-as-a-Service (ipaas) is a computing platform that equips enterprises with the...

SDLC

What is System Development Life-cycle (SDLC)? About SDLC In systems engineering, information systems, and software engineering, the systems development lifecycle (SDLC), also referred to as the application development life-cycle, is a process for planning, creating,...

What is Customer Experience Management Software?

Learn about Customer Experience Management Software and why it’s suddenly become vogue to use it… About You could say that Customer Experience Management (CEM) happens when you continuously take stock of the customer experience and act on the learning...

What is a Digital Ecosystem?

About According to IT analyst firm Gartner, a digital ecosystem is – ‘..an interdependent group of enterprises, people and/or things that share standardized digital platforms for a mutually beneficial purpose, such as commercial gain, innovation or...

What is Digital Transformation?

About Digital Transformation (DX) describes a foundational change in how an organization delivers value to its customers. It equips organizations to re-design their business model to create its customer value and profitable returns for shareholders. In light of recent...

What is Customer Lifecycle?

About Your customer lifecycle describes the key phases of your relationship with customers.  It is important because it helps organizations to balance their investments efforts across all parts of the customer life-cycle.  In the pursuit of new business, it’s easy for...

What is a Customer Journey?

About A customer journey is the mystical (and often theoretical) journey a customer takes to purchase a product.  It typically starts from an event in their life that causes them to consciously recognize an undesirable problem that needs resolving or a...

What is Customer Insight?

Simply put, customer insight is the understanding of your customer, based on their feedback, buying behavior, experiences, beliefs and needs. Customer insights go beyond raw data or research, it is a multi-faceted view of customers, derived from a strategic analysis...