Mar 11, 2020 | Change Management
Understand what Change Management is and how it can help your business Introduction Change Management Software is a category of application software used to facilitate enterprise change and improvement. It helps organizations to adapt to change by anticipating...
Mar 11, 2020 | aPaaS, Application Platform, Enterprise Software, PaaS, Uncategorized
Application Platform-as-a-Service Explained Introduction A Platform as a Service (PaaS) or application Platform as a Service (aPaaS) is a category of cloud computing services that provides a software platform to allow customers to design,...
Mar 11, 2020 | Change Management
Change Management IT exists to equip change management teams to support perpetual enterprise change; creating an agile enterprise. Learn more about it here… Introduction Change Management IT is a broad category of application software used to facilitate...
Mar 11, 2020 | Change Management
IF YOU WERE WONDERING IF SOFTWARE EXISTS FOR CHANGE MANAGEMENT TEAMS, THE ANSWER IS YES. Introduction What is Change Management? The term Change Management describes all approaches to making organizational change not limited to the preparation, execution, support,...
Feb 27, 2020 | Digital Ecosystem, Digital Transformation
About According to IT analyst firm Gartner, a digital ecosystem is – ‘..an interdependent group of enterprises, people and/or things that share standardized digital platforms for a mutually beneficial purpose, such as commercial gain, innovation or...
Feb 27, 2020 | Digital Transformation
About Digital Transformation (DX) describes a foundational change in how an organization delivers value to its customers. It equips organizations to re-design their business model to create its customer value and profitable returns for shareholders. In light of recent...
Feb 27, 2020 | Customer Experience
About Your customer lifecycle describes the key phases of your relationship with customers. It is important because it helps organizations to balance their investments efforts across all parts of the customer life-cycle. In the pursuit of new business, it’s easy for...
Feb 27, 2020 | Customer Experience, Customer Journey
About A customer journey is the mystical (and often theoretical) journey a customer takes to purchase a product. It typically starts from an event in their life that causes them to consciously recognize an undesirable problem that needs resolving or a...
Feb 27, 2020 | Customer Experience
Simply put, customer insight is the understanding of your customer, based on their feedback, buying behavior, experiences, beliefs and needs. Customer insights go beyond raw data or research, it is a multi-faceted view of customers, derived from a strategic analysis...
Feb 27, 2020 | Customer Experience
Introduction A Customer Experience Strategy is a plan of action designed by an organizational management team to achieve a customer experience that goes above and beyond that of its competitive rivals. Purpose The formation of a strategy is a necessary element of...
Feb 27, 2020 | Customer Experience
About Customer Experience Management (CEM) is a term used to describe the operational management of systems and processes used for the purpose of building and maintaining relationships a business has with its customers. Analyst firm Gartner defines CEM as: The...
Feb 27, 2020 | Customer Experience
About Customer Data Analytics is the application of computer data harvesting, processing and analysis to source insights on customers. Purpose The ability of an enterprise to determine its customer value is influenced largely on its ability to understand the data it...
Feb 27, 2020 | Uncategorized
Customer Database About A customer database is a key data repository used by companies to manage their customer associated data. Coupled with the need to harvest value from customer data, companies now need to govern data well to prevent data loss, and the quality...
Feb 27, 2020 | Uncategorized
About Customer Data Management is the discipline of managing the value of customer data. Coupled with the application of customer data to make informed decisions, customer data management is employed by companies to improve their customer experience and maximize...
Feb 26, 2020 | Customer Experience
What is Customer Experience and why does it matter? About Customer Experience is a term used to describe the relationship a customer has with a business. It refers to the total of all experiences the customer has with the business, based on all interactions and...
Feb 26, 2020 | Uncategorized
Customer Data Science is the business discipline of using data to develop an appreciation of customers, their challenges, touch-points, buying preferences, behaviors and metrics. It is an aspect of Customer Experience. Without doubt, business leaders see it as an...
Jun 19, 2019 | Digital Ecosystem, Digital Platform, Digital Transformation
How the world of business IT has changed and surprisingly few people have noticed. When analysts talk about business IT, very often the conversation gravitates to ‘Enterprise IT’, i.e. technology for the enterprise. That was appropriate at the turn of the...
Jun 19, 2019 | Digital Platform, Digital Transformation
Is it progress if a cannibal uses a fork? Stanislaw Jerzy LecIs It’s a funny thing. When leadership teams get wrapped up in software app selection discussions, the PURPOSE of technology can get so easily lost. It’s as if, the more technology options and...
Jun 19, 2019 | Application Platform, Data Management, Digital Ecosystem, Digital Transformation, Enterprise Software, Software Development, Uncategorized
Is an enterprise SaaS and robot frenzy distracting you from true progress in your digital transformation? Is it progress if a cannibal uses a fork? Stanislaw Jerzy LecIs It’s a funny thing. When leadership teams get wrapped up in software app selection...
Jun 5, 2019 | Digital Transformation
This is an interesting article published by Forbes referencing a recent survey by IDC. The headline statement is that, ‘According to IDC, 85% of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital...
Recent Comments