Insights
Customer Experience Management
Customer Experience Management is a term used to describe the operational management of systems and processes used for the purpose of building and maintaining relationships a business has with its customers.
What is Customer Data Analytics?
Customer Data Analytics is the application of computer data harvesting, processing and analysis to source insights on customers. Learn more by reading our guide.
What is a Customer Database?
A customer database is a key data repository used by companies to manage their customer associated data. Learn more about it by reading our guide.
What Is Customer Data Management?
Customer Data Management is the discipline of managing the value of customer data.
Customer Experience
Customer Experience is a term used to describe the relationship a customer has with a business. Understanding it is a critical to your business success.Learn more here…
What is Customer Data Science?
Customer Data Science is the use of data to develop an appreciation of customers, their challenges, touch-points, buying preferences, behaviors and metrics.
Digital Ecosystem 2020 – Why businesses are moving from apps to digital ecosystems
Digital Ecosystem 2020 – Why businesses are moving from apps to digital ecosystems. Explore how the world of business IT has changed and surprisingly few people have noticed
Is an enterprise SaaS and robot frenzy distracting you from true progress in your digital transformation?
Is a frenzy for SaaS and RPA tools distracting you from your digital transformation?
Is an enterprise SaaS and robot frenzy distracting you from true progress in your digital transformation?
Organizations that don’t get on with digital transformation risk falling behind
According to IDC, 85% of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital transformation or they will fall behind their competitors and suffer financially.
Five Business Performance Dashboards No CEO Should Have To Live Without
Two-Speed IT Or Not, That Is The Question
In this article we debate the need for two-speed IT to drive digital transformation
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