by Chess | Mar 12, 2020 | Software Development
What is software development? About According to Wikipedia ‘software development’ is the process of conceiving, specifying, designing, programming, documenting, testing, and bug fixing involved in creating and maintaining applications, frameworks, or other software...
by Chess | Mar 11, 2020 | Data Management
Data Management remains a major hurdle to organizations striving to create a data-driven culture. Find out why. Introduction Data management (DM) consists of the practices, architectural techniques, and tools for achieving consistent access to and delivery of data...
by Chess | Mar 11, 2020 | Customer Data Platform, Customer Experience
Read this article to better understand what a Customer Data Platform is an why your business might need one. About Customer data is anything that identifies a customer, or indeed any associated data that results from customer interactions including purchases,...
by Chess | Mar 11, 2020 | Change Management, Change Management IT, Change Management Software
Understand what Change Management is and how it can help your business Introduction Change Management Software is a category of application software used to facilitate enterprise change and improvement. It helps organizations to adapt to change by anticipating...
by Chess | Mar 11, 2020 | Change Management, Change Management IT, Change Management Software
Change Management IT exists to equip change management teams to support perpetual enterprise change; creating an agile enterprise. Learn more about it here… Introduction Change Management IT is a broad category of application software used to facilitate...
by Chess | Feb 27, 2020 | Digital Ecosystem, Digital Transformation
About According to IT analyst firm Gartner, a digital ecosystem is – ‘..an interdependent group of enterprises, people and/or things that share standardized digital platforms for a mutually beneficial purpose, such as commercial gain, innovation or...
by Chess | Feb 27, 2020 | Digital Transformation
About Digital Transformation (DX) describes a foundational change in how an organization delivers value to its customers. It equips organizations to re-design their business model to create its customer value and profitable returns for shareholders. In light of recent...
by Chess | Feb 27, 2020 | Customer Experience, Customer Lifecycle
About Your customer lifecycle describes the key phases of your relationship with customers. It is important because it helps organizations to balance their investments efforts across all parts of the customer life-cycle. In the pursuit of new business, it’s easy for...
by Chess | Feb 27, 2020 | Customer Experience, Customer Journey
About A customer journey is the mystical (and often theoretical) journey a customer takes to purchase a product. It typically starts from an event in their life that causes them to consciously recognize an undesirable problem that needs resolving or a...
by Chess | Feb 27, 2020 | Customer Experience, Customer Insights
About Customer insight is the understanding of your customer, based on their feedback, buying behavior, experiences, beliefs and needs. Customer insights go beyond raw data or research, it is a multi-view of your customers derived from a strategic...
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