ISO 9000

ISO 9000 is a generic name given to a family of standards developed to provide a framework around which a quality management system can effectively be implemented. Our Quality management policy is based on Stewart & Deming’s PDCA (Plan-Do-Check-Act) principle of continuous improvement of quality management systems.

ISO 9001:2000, the requirement standard, includes the following main sections:

  • Quality Management System
  • Management Responsibility
  • Resource Management
  • Product Realization
  • Measurement Analysis and Improvement

Customers are becoming more sophisticated, better informed and their expectations are growing. For any business, the only way to keep up is to offer a commitment to quality. In fact any organization, whatever their size or industry sector can give themselves a secure future by introducing a quality management system (QMS) such as ISO 9000.

Benefits of implementing a quality management system include:

  • policies and objectives set by 'top management'
  • understanding customer's requirements with a view to achieving customer satisfaction 
  • improved internal and external communications
  • greater understanding of the organization's processes
  • understanding how statutory and regulatory requirements impact on the organization and your customers
  • clear responsibilities and authorities agreed for all staff
  • improved use of time and resources
  • reduced wastage
  • greater consistency and traceability of products and services
  • improved morale and motivation