Dedicated Service Teams
USTECH provides clients with dedicated service delivery teams of highly skilled professionals selected for industry, domain and role-based experience.
Each client-dedicated service team is led by a single-point-contact account manager handling day-to-day operations and delivery. Shared services groups, subject matter experts and other corporate staff – such as HR, Legal, Benefits, and Accounting – support the delivery teams as necessary, to achieve client business goals and objectives.
Setting up client-dedicated service teams establishes accountability for day-to-day delivery, performance metrics, and the achievement of service level agreements (SLA), as well as overall customer satisfaction. It also establishes individual responsibilities, chain-of-command, and escalation procedures, all of which are foundations for performance in service to our clients.
By taking a client-dedicated team-based approach to account management and service delivery, USTECH assures the highest quality and most consistent service delivery at all times, without interruption or delay, under varying business conditions and changing circumstances.
To find out how we can deliver best-fit talent on-demand, leading edge technology and game-changing workforce solutions to your organization, contact USTECH.